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Solving VPS mail service problems

If you've configured (the DNS of) our VPS mail service and configured your mail software (manually) and your mail is not sent, there'll most likely by a problem with the configuration.

To investigate the cause of the problem, consult the log files of your VPS. For Postfix this can be done with the command:

tail -f /var/log/maillog

For Exim use the command:

tail -f /var/log/exim_mainlog

Please note that some control panels may use different locations for the log files. In that case, check the file location using the commands:

ls /var/log
ls /var/log/exim
ls /var/log/postfix

Errors messages

Below is an overview of articles explaining various error messages you might encounter when using the mail service (but with a misconfiguration).


We will continue updating this article with additional errors you may encounter and their solutions. Should you experience a problem for which you couldn't find the solution in this, or the linked articles, please let us know by leaving a message under 'Comments' at the end of this article, or by sending a message through your control panel to our support department.

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