Article overview

Help article

I would like to create additional users for my account with TransIP

Currently, it is not possible to create additional users for your TransIP account. You only have one set of log in credentials you can use to log in to your account, which contains all your products and services. 

However, there are ways to grant access to the web space of your web hosting via SFTP, your VPS services and invoices via your coontrol panel.

Grant access to your web space via SFTP

If someone else is building a website for you and they require access to your web space, you can supply them with the required information via your control panel. This information only gives access to the website of a specific web hosting package and not the entire control panel.

To access this information, log in to your control panel and head to the tab 'Domains & Hosting'.

Now click on your domain name on the left hand side (don't tick the box). Click on 'Manage your website', followed by 'SFTP File Management'. Next, click on the gear in the top right corner followed by 'SFTP Information'.

The information on this page is used to log in to SFTP software, like Filezilla and Cyberduck. This software allows you to easily upload the files of your website to the webspace of your web hosting package. If your website builder wants to start building your website, you can supply him with this information.

Access to VPS services

To grant access to one or more of your VPS services, you can allow access via SSH or RDP. This method can also be automated using our API.

Please note that we do offer our VPS services as self-managed. This means we do not offer direct support to the configuration of your VPS. If you wish to grant access to your VPS services, you will have to configure this on your own or with online help.

Invoice information

When someone else should handle invoices sent to your account, you can change the administrative email address of your account. All the invoices for your account will be sent to that address, along with propositions and possible late payment notifications. You can also email, download and print invoices from your control panel.

For more information, please visit the article 'Requesting a copy of an invoice'.

If you have any questions regarding this article, please do not hesitate to contact our support team. You can reach them via the 'Contact us' button at the bottom of this page.

If you want to discuss this article with other users, feel free to leave a message below.

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