Use case:
- Order premium domain registration
- Select PayPal as the payment method
- Complete the order (PayPal account is charged, the invoice is credited)
- Receive a proposition for the premium domain with a price
- Reject the proposition
- Request a refund
Suggestions:
- On https://www.transip.eu/order-domain/check/ page, in search results make it clear which TLDs are premium.
- Inform customers about high premium domain registration fees.
- Inform customers about the ordering process: payment via PayPal -> proposition -> refund if rejected.
- Offer to use credit card instead of PayPal for premium domains, maybe.
- Don't charge until the proposal is accepted.