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How to use SFTP with Cyberduck

With the help of SFTP you can upload files to the website that is hosted on your web hosting package.

SFTP software allows you to upload large numbers of files to your website simultaneously. In this article we explain how you can establish an SFTP connection with the SFTP software Cyberduck. The steps in this article are done with a Mac, because Cyberduck is ideally suited for this system. However, the steps are the same when you use Cyberduck for Windows.

In addition to Cyberduck, Windows users can also choose to work with Filezilla. This article explains how to establish an SFTP connection using Filezilla.

When using a web hosting package you can also upload files via your control panel. You can do this via SFTP File Management.


Download Cyberduck

We will first indicate how you can obtain Cyberduck. This program can be downloaded for free from the Cyberduck website. If you have already installed Cyberduck, continue to 'Look up your SFTP data’.

If you have not yet installed Cyberduck, first download the Cyberduck software by going to the Cyberduck website. Click on the desired client below the giant rubber duck to download the client.

Once the download is complete, open the file to start the installation wizard. Click on 'Install' to immediately start the installation.


Look up your SFTP information

To be able to connect to SFTP via the Cyberduck software, you need the corresponding login information of your web hosting package.


Step 1

Inside the control panel go to the tab 'Domains & Hosting' and select your domain name in the column to the left (don't check the box). Click on the cog wheel next to 'Your website' and click 'SFTP filemanagement'.

Click on 'SFTP file management'



Step 2

On the right hand side, click on 'SFTP information'.

Click on SFTP information



Step 3

Here you will find the login data to connect to SFTP.

your SFTP information

To log in to Cyberduck, you need the following information from this page:

  • SFTP server: sftp://yourdomain.extension.transurl.nl
  • SFTP user: yourdomain.extension
  • SFTP port: 22 or 2222
  • Password

The password for SFTP has been sent to you by email shortly after ordering your web hosting package. If you cannot find the password or simply want to use another password, change your password on this page.

Write down this information and then open Cyberduck again.


Connecting via Cyberduck


Step 1

Click on 'Open connection' at the top left.

Click on 'Open connection'



Step 2

In the following prompt you enter the login details for your website, which you wrote down earlier. Make sure that 'SFTP (SSH File Transfer Protocol)' is selected in the upper field. 

Fill in the following fields:

  • Server: domainname.extension.transurl.nl
  • Port: 22 or 2222
  • Username: domainname.extension
  • Password: yourpassword

Adding these credentials to your Keychain is optional.

Fill in the SFTP information



Step 3

It is possible a prompt appears with the message 'Unknown fingerprint'. In that case click on 'Allow' to continue.

Unknown fingerprint



Step 4

You will now be succesfully logged into Cyberduck and the files of your website will be visible. You can now easily transfer local files to the folders of your website by dragging them to the preferred folder. The files will then be immediately uploaded to your website.

You are now logged in to Cyberduck



In this article we explained how to use the SFTP software Cyberduck to upload files and folders to your website on a web hosting package.

Should you have any questions left regarding this article, do not hesitate to contact our support department. You can reach them via the ‘Contact Us’ button at the bottom of this page.

If you want to discuss this article with other users, please leave a message under 'Comments'.

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