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Why has my zone not been retrieved in the TransIP nameservers?

If you are using your own primary nameserver and TransIP nameservers as secondary servers, a number of conditions should be met to enable the TransIP nameservers to retrieve the zone.

  1. First of all your nameserver should allow the zone transfer (AXFR). If this functions properly, the zone will be automatically retrieved and will be refreshed periodically. The refreshing frequency depends on the 'refresh' field of your SOA record. The TransIP nameservers do not support NOTIFY requests .
  2. The retrieved zone will only be put into use if the SOA record serial number is higher than the current serial number of the TransIP nameservers. As a result, a successful AXFR does not necessarily imply a zone update! If you initially used the TransIP nameservers, the nameservers will contain a serial number in YYYYMMDDXX format, with YYYYMMDD referring to the date of the last change and XX being a serial number. This therefore means that if you wish to use your own primary nameserver, a higher serial number will need to be chosen in order to retrieve the zone.
  3. If the zone has been successfully retrieved, one aspect may still differ in the SOA record: the last field of the SOA record (the 'minimum' field) on TransIP nameservers is always the same as the SOA record TTL. Should this not apply to your primary nameserver, the nameservers will not be identical after the zone transfer either. As a result, the Registry DNS check, for instance, will not be successful. Please always ensure that the 'minimum' field and the SOA record TTL are identical.

Once these conditions have been met, the zone will be correctly retrieved. Should this not be the case, please contact our technical support department by e-mail or Contact via the top of your Control Panel.

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