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Help article

Do you offer 'managed' support for BladeVPS?

Our VPS services are completely 'selfmanaged'. This entails that we only offer the infrastructure and the OS for your VPS, but that the management of the server is always under your own control. One of the core values TransIP has is 'self-sufficiency' and offering 'managed' services does not really fit that value.

Next to that offering 'managed' services would also have a large impact on our support capacity. Because of these reasons we do not offer SLA's (Service Level Agreements) in which additional managed support can be bought, as some competitors do offer.

Of course we are more than willing to supply with advice in case of questions or problems, but we will never perform any actions on the VPS / OS itself. Should a networking or hardware failure arise, we will of course directly take measures to resolve these issues.


Managed hosting from our daughter companies

Our daughter companies ProserveVDX and iXLhosting do offer managed VPS services. If you're looking specifically for managed VPS services, we recommend contacting either instead.

  • Proserve targets largere companies that for example require large servers, or server environments.
  • VDX targets smaller businesses that require a single or few servers comparible to our X1, X4 and X8 in size.
  • iXLhosting targets parties that use smaller VPSs that use control panels such as DirectAdmin, Plesk and cPanel. Additionally, they offer managed services for WordPress and Magento hosting.

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